What do I do if I cant find the destination I want to go to?
There are several ways to find a hotel or destination you require: 1) If you know the name of the hotel, type it into the search box at the top right hand corner of the site and if we supply the p ...
- How do I search for multiple rooms?
From the home page simply click onto the 'More Options (multiple rooms, etc)' link at the bottom of the search box.
- Why do the flight prices sometimes change after the search results page?
Airline computer systems can be slow to return prices to us so to give you fast search results we store these prices for a period of twenty minutes. We then double-check the price afterwards to g ...
- When I perform a search for one apartment it gives me options for a studio and an apartment, but when I search for two apartments it only gives me the option for one room type. Why is this?
This may happen when two suppliers provide us with different room types at the same hotel, but one of the suppliers has availability for one room and not two.
- Can I book a one way flight?
Yes, deselect the option for a return journey under the section "Arrival airport ". This process will then search for one way flights only.
- How do I book a transfer?
To book a transfer complete the drop-down fields on the transfers home page and continue to follow the on-screen instructions. If you have any problems please contact us and one of our dedicated ...
- I want to book for a three-month duration but the drop down menu in the search box only allows a maximum of 42 nights. What should I do?
Our system only allows properties to be booked for a maximum of 42 nights.
- If I would like to book a sea-view room but one is not available in the search results for a specific hotel what should I do?
You can request for a sea-view in the 'Additional Information' section of the booking page. It is important to note that additional requests are at the discretion of the hotel.
- What do I do if I can't find my destination airport?
If you cant find the destination airport you need on our site, please contact us (email or phone) as we can usually arrange transfers anywhere on request.
- The accommodation was available when I made the booking, why does the confirmation screen now state that it will take a further two working days to confirm my booking?
Some rooms require further confirmation because they might have sold out from the time you did your availability search to the time of confirmation. We will try our best to confirm the rooms with ...