Can I make changes or cancel my flight booking?
Yes although cancellation, amendment or name change fees will apply. These will vary depending upon the airline. For amendments please complete the form on our website Alpharooms.com.
- When is payment due?
Payment is due 12 weeks before the date of travel. Please note that failure to make payment in full by this date can result in the booking being cancelled, without refund of deposit.
- When is payment due?
Payment is due 12 weeks before the date of travel. Please note that failure to make payment in full by this date can result in the booking being cancelled, without refund of deposit.
- How do I buy online?
Once you have found an experience on alpharooms that you can’t wait to enjoy, all you have to do is follow the simple steps to select your required attraction and proceed to the payment pa ...
- Can I make a booking using two cards?
At the time of booking we can only accept payment on one card, however if you a pay a deposit at the time of booking, you can pay the final balance across multiple cards.
- How can I make amendments to bookings?
1. Log into 'Manage my Booking' on alpharooms.com. 2. Click View my bookings (option 4) 3. Click Contact Us and fill in the form detailing the nature of your modification. Please be aw ...
- Why do emails come from email@alpharooms.net?
While our emails read 'alpharooms.com' in the 'from' address the sender address for all alpharooms.com emails is email@alpharooms.net. This is not the reply address but a separate server which we ...
- I signed up for the newsletters but I have not received an email yet
While we are doing our best to ensure our newsletters are delivered to your inbox, your email account may have added us to your junk folder by default. Make sure you check your junk folder for our ...
- How do I get my e-ticket?
Once you have booked an experience via alpharooms you will receive an email confirming your booking. Your e-ticket will be sent as an attachment to an email shortly after we receive it, which is u ...
- I have spoken to my airline, amended my flight dates and need to do the same with the rest of my booking
As your travel dates will have changed, hotel availability, prices and holiday extras will no longer be valid.You are responsible for booking your accommodation and holiday extras to suit your hol ...
- I want HTML emails but I can’t see the images in my inbox
Receiving an email isn’t always easy. Your email provider will always ask you if you trust who the email is from before it allows you to see images. Even if you have added us to your addre ...