Some rooms require further confirmation because they might have sold out from the time you did your availability search to the time of confirmation. We will try our best to confirm the rooms within two working days before we contact you by e-mail. If you do not wish to wait for the confirmation please submit a cancellation request through the "Manage my Booking" section of the website, to do this select the "create support request" option from the drop down menu next to the booking in question, then on the following page select the "I need to cancel my booking" option from the drop down menu and detail your cancellation request in the box provided. If this is completed before your booking has been confirmed you will not be charged for canceling.