Category » Volcano Ash Disruptionrss button

There were 6 questions found in this category:

  1. questionI am due to travel within the next 14 days and do not know if my flight will be available
    As the situation changes with the volcanic behavior and weather, we are unable to confirm if your flight will be available. You need to phone the airline and discuss cancelling or amending your flight dates to suit your personal needs, airline availability and airline terms and conditions. Avro ...
  2. questionI am on holiday and need to book additional nights accommodation
    If you are on holiday and are in need of any additional nights accommodation, there are two ways you can do this: Go to www.alpharooms.com and search and book like you did originally Phone 0044 114 251 5005 and one of our team will assist you We strongly advise that you speak directly with ...
  3. questionI have a hotel only booking with you but my flight has been cancelled
    We will not charge any cancellation fees on your booking if you are forced to cancel due to the volcanic ash. In order to notify us that you require to cancel your booking follow these steps Login to ‘Manage my Booking’ Select the option to ‘Create support request’ agai ...
  4. questionI have booked additional nights but now have a flight back to the UK, can I cancel the remaining nights
    If you now have a confirmed return flight then please submit a cancellation request for the remaining nights of your holiday. When submitting this request via ‘Manage my Booking’ please include your return flight date in the cancelation request. If you do not include your flight ...
  5. questionI have spoken to my airline, amended my flight dates and need to do the same with the rest of my booking
    As your travel dates will have changed, hotel availability, prices and holiday extras will no longer be valid.You are responsible for booking your accommodation and holiday extras to suit your holiday requirements and cancelling the original booking. You will not be charged for your cancellation ...
  6. questionI have spoken to my airline, cancelled my flight and wish to cancel the rest of my booking
    We will not charge any cancellation fees on your booking if cancelled due to the volcanic ash. In order to notify us that you require to cancel the rest of your booking follow these steps Login to ‘Manage my Booking’ Select the option to ‘Create support request’ against ...