Are there any date restrictions when it comes to booking transfers?
You can book transfers online up until three days prior to your travel. Most of our services are available 24 hours a day, seven days a week, 365 days a year! If you have any questions regarding this, please contact us.
- Can I change the details of my transfer?
Yes, we can normally change your transfers right up until the day you travel, however there may sometimes be additional charges (please refer to our Terms and Conditions). We recommend that you contact us immediately with any changes and or amendments.
- Can I pay a deposit?
Generally we ask for the full balance at the time of booking. If you are an agent, please contact the relevant department. If you would like to request an alternative payment agreement, please contact us.
- Can I pay later?
Generally we ask for the full balance at the time of booking. If you are an agent, please contact the relevant department. If you would like to request an alternative payment agreement, please contact us.
- Do children count as passengers?
Yes. All passengers must be counted regardless of age.
- Do infants count as passengers?
Yes. All passengers must be counted regardless of age.
- Do you provide transfers for disabled passengers?
Yes, we have availability on request for all types of specialised vehicles. Please contact us directly for more information and a quote.
- How do I book a transfer?
To book a transfer complete the drop-down fields on the transfers home page and continue to follow the on-screen instructions. If you have any problems please contact us and one of our dedicated team will be able to help you.
- How do I find my transfer?
The driver or representative will usually meet you in the Arrivals area of the airport and they generally display your name and our logo. This information is on your vouchers and may vary slightly from airport to airport.
- How do I get my voucher?
The voucher is normally issued via email moments after your booking has been confirmed on-screen. If you need us to do so, we will happily post it to you. In extreme circumstances we can fax or email vouchers to you, the hotel or to our suppliers in the resort.
- If I am booking on behalf of someone else do I put them as the lead passenger?
Yes, the lead passenger should be the name of the person who is travelling.
- If I have lost or deleted my voucher how do I get a new one?
If for some reason you can't find your voucher, please check your spam or junk-mail folders and filters. If you still cannot find the voucher then contact us directly and we will re-issue it via email (either to the same or an alternate address) or by post.
- If my transfer hasn't confirmed what do I do next?
If your transfer hasn't confirmed it could be due to a number of reasons. Please follow the on-screen advice and contact us immediately. Your reservation will have been sent to our suppliers.
- If the wrong details are on my voucher what should I do?
If any of the information on your voucher is incorrect or incomplete, please contact us immediately as the information on your voucher is the same as the information sent to our suppliers.
- Is my payment secure?
Yes, all of our payment pages are secure. Please contact us if you require further information.
- Is the Total Price the final price I will pay or are there any additional charges?
Yes, the price you see is the price you pay. Additional charges may apply if the booking has been incorrectly made or if amendments are required. Bookings made by credit or debit card may be subject to a charge where applicable. For further clarification please contact us or refer to our Terms ...
- Should I tip the driver?
Tipping is at the customer's discretion. You have already paid for your transfer, so it's up to you if you want to give a tip.
- What accommodation details do you need?
When booking a transfer to a resort hotel the full name is usually sufficient. If you are staying at a private residence, apartment or villa please provide the full name and address and preferably contact information too.
- What do I do if I can't find my destination airport?
If you cant find the destination airport you need on our site, please contact us as we can usually arrange transfers anywhere on request.
- What do I do if I can't find my resort or hotel location on your site?
If you can't find your desired destination please contact us. We can usually arrange transfers anywhere on request.
