Can I pay for a booking over the telephone?
To pay via telephone, please contact our Accounts department on the following number: 0114 2515037. Please have your credit or debit card to hand, as well as the booking details.
- Can I pay online?
Both credit and debit card can be used to pay online by logging into 'Manage my Booking'.
- How can I check my bookings?
To check your bookings, click on "Manage my Booking" and then login you can view your bookings. Please note you cannot log in to this section if you have not made any bookings.
- How can I make amendments to bookings?
1. Log into 'Manage my Booking' on alpharooms.com. 2. Click View my bookings (option 4) 3. Click Contact Us and fill in the form detailing the nature of your modification. Please be aware a modification to a booking will cost at least £35 and may incur further charges depending on the nat ...
- How do I amend my agent details?
To amend any details log into "Manage my Booking" and amend details on-line. Alternatively you can contact our Agency Sales department on 0870 811 4101.
- How do I cancel bookings?
To cancel a booking please select the option to "create support request" from the drop down menu next to the booking you wish to cancel in the "Manage my Booking" section of the website. On the following screen please select the option "I need to cancel my booking" from the drop down menu and pr ...
- How do I register as an Agent?
To register as an agent, please complete the following on-line form: http://www.alpharooms.com/webpages/agentregister.aspx
- How do I send cheques?
Cheques should be made payable to Alpha International Accommodation Ltd. Our postal address is: Alpha Rooms, Plantation House, 261-263 Ecclesall Road, Sheffield, S11 8NX, England.
- What commission do I receive?
Alpha Rooms agents are set up with 5% commission for accommodation and 15% on transfers. The commission will be taken off the price you see on our website of which we will invoice you.
- What methods of payment are there?
We accept several methods of payment, including cheque, BACS, credit card or debit card.
- When do I receive the accommodation voucher?
Your voucher will only arrive once you have fully paid your balance and payment has been taken. If you still havent recieved your voucher try the following things. 1 - Check your junk mail box. 2 - Log into 'Manage my Booking' on the website and follow "Re-send travel documents", you will be as ...
- When is payment due?
Payment is due 12 weeks before the date of travel. Please note that failure to make payment in full by this date can result in the booking being cancelled, without refund of deposit.
