Can I pay for a booking over the telephone?
To pay via telephone, please contact our Accounts department on the following number: 0114 2515037. Please have your credit or debit card to hand, as well as the booking details.
- Can I pay online?
Both credit and debit card can be used to pay online by logging into 'My Account'.
- How can I check my bookings?
To check your bookings, click on 'My Account' and then login you can view your bookings. Please note you cannot log in to this section if you have not made any bookings.
- How can I make amendments to bookings?
To amend a booking you can log into 'My Account' and amend the booking from there, or contact our Customer Services department on 0871 911 0030.
- How do I amend my agent details?
To amend any details log into 'My Account' and amend details on-line. Alternatively you can contact our Agency Sales department on 0870 811 4101.
- How do I cancel bookings?
To cancel a booking please email cancellations@alpharooms.com with the booking that you would like to cancel.
- How do I register as an Agent?
To register as an agent, please complete the following on-line form: http://www.alpharooms.com/webpages/agentregister.aspx
- How do I send cheques?
Cheques should be made payable to Alpha International Accommodation Ltd. Our postal address is: Alpha Rooms, Plantation House, 261-263 Ecclesall Road, Sheffield, S11 8NX, England.
- What commission do I receive?
Alpha Rooms agents are set up with 5% commission for accommodation and 15% on transfers. The commission will be taken off the price you see on our website of which we will invoice you.
- What methods of payment are there?
We accept several methods of payment, including cheque, BACS, credit card or debit card.
- When do I receive the accommodation voucher?
As soon as full payment has been taken the voucher will be emailed to the address associated with the account.
- When is payment due?
Payment is required at least 12 weeks at the time of booking. If you are travelling in less than five weeks, payment is required straight away.
