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There were 31 questions found in this category:

  1. questionAt what age do you class children as adults?
    If the child turns 13 before the last day of the holiday they are classed as an adult.
  2. questionCan I amend my booking online?
    Bookings can be amended online up to 14 days prior to travel through 'Manage my Booking' at the top of the page.
  3. questionCan I book over the phone?
    Yes, bookings can be made over the phone but they will not be eligible for any online booking discount and so will normally be more expensive than an online booking.
  4. questionCan I make a booking using two cards?
    At the time of booking we can only accept payment on one card, however if you a pay a deposit at the time of booking, you can pay the final balance across multiple cards.
  5. questionCan I still book over the phone?
    Bookings can still be made over the phone but will still be subject to a card charge.
  6. questionCan someone else pay for my booking even if they are not travelling?
    Yes but if this happens the address you provide must be the cardholders address.
  7. questionEvery date I try when searching for a particular hotel shows no availability. Why is this?
    Either the rooms are sold out, we are awaiting new rates, or we no longer deal with the hotel.
  8. questionEvery date I try when searching for a particular hotel shows no availability. Why is this?
    Either the rooms are sold out, we are awaiting new rates, or we no longer deal with the hotel.
  9. questionHow do I include infants in my booking?
    When making a booking on the site, infants should be entered as a note in the 'Additional Info' field on the booking page. Infants stay free of charge. Cots should also be requested at this stage. Properties rarely charge for them. It is important to note that an infant will not be accepted int ...
  10. questionHow do I pay my balance?
    Your balance can either be paid online by logging into "Manage my Booking" at the top of the page or by calling our Accounts department directly on 0114 2515037.
  11. questionHow do I search for multiple rooms?
    On the home page click on the number of rooms required in the search box. If you need more than the number of rooms in the drop down list click on the “More than” link next to this list and complete the Group Booking Request form that is displayed.
  12. questionI am an existing customer, but the site doesn't recognise my email address or username. What should I do?
    Please check that the information you have entered is correct. If the problem persists, please contact us and we will aim to rectify the issue as quickly as possible.
  13. questionI am an existing customer, but the site doesn't recognise my email address or username. What should I do?
    Please check that the information you have entered is correct. If the problem persists, please contact our Customer Services team and we will aim to rectify the issue as quickly as possible.
  14. questionI have booked four rooms and would like to cancel one. On the website it shows no availability when I try to modify the booking through my account. What should I do?
    If the system doesn't allow a booking to be amended online, please contact our Customer Services department on the number provided.
  15. questionI have contacted the hotel directly and they have no record of my booking. Why is this?
    Our suppliers usually block-book rooms and generally the full booking details will only be sent to the hotel between two weeks and two days before arrival. If you have any doubts about any details of your booking, please contact our Customer Services department within two weeks of travel.
  16. questionI want to book for a three-month duration but the drop down menu in the search box only allows a maximum of 42 nights. What should I do?
    Our system only allows properties to be booked for a maximum of 42 nights.
  17. questionIf I have not received my vouchers after 30 minutes what should I do?
    Please check your Junk Mail folder and your Spam Filter and also ensure that you provided the correct email address. If you still cannot access your voucher please speak with our Customer Services department. If you have only paid a deposit then please note that the voucher will not be issued u ...
  18. questionIf I know the hotel I want to go to how do I find it quickly?
    Complete the search form for the required destination and dates. On the search results pageclick on “All Hotels” in the Filter box above the results and select the required hotel from the drop down list.
  19. questionIf I would like to book a sea-view room but one is not available in the search results for a specific hotel what should I do?
    You can request a sea-view in the 'Hotel Special Requests' section of the Booking details page. It is important to note that such requests are at the discretion of the hotel.
  20. questionIf there are rooms available on the site but the hotel says that they are fully booked, are these rooms really available?
    Our suppliers have already bought the rooms from the hotel and this is why the hotel do not have any available directly.
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